Tech & Ops Learning Center

Represent Cricket Debt as the best-in-service provider of credit counseling in the industry. Understand what we do and why we do it, and deliver timely, accurate, and professional service, with a smile, to every client, at each and every contact.

Adding Another Attorney Code To An Attorney Account

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Multiple Codes

An attorney can have multiple codes in their existing account for the purposes of specifying different payment methods. 

How To Add

Counselors may handle the request a couple of ways:

  • If the attorney is on the phone and requesting assistance immediately, ping a TL in slack and a new code will be added.
  • If the request is not urgent – send an action and a new code will be added to the account.
    • Specify if the attorney wants to add an AP, APV or Client pays code
  • A new PDF with the new attorney code will be sent to the attorney as confirmation.

 

Quick Links
Bria Queues


6500 – Attorney
6501 – CD Telephone
6502 – CD Counseling
6503 – CD Customer Service
6504 – CD Spanish
6505 – SSF Customer Service
6506 – SSF Spanish
6507 – SSF Attorney
6508 – CD Disclosures
6509 – CD Spanish Disclosures
6510 – CD On Demand Recorded Counseling
6511 – SSF On Demand Recorded Counseling
6512 – SSF Disclosures
6513 – SSF Spanish Disclosures
6526 – OD Follow Up
6600 – Parking Lot

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