Tech & Ops Learning Center

Represent Cricket Debt as the best-in-service provider of credit counseling in the industry. Understand what we do and why we do it, and deliver timely, accurate, and professional service, with a smile, to every client, at each and every contact.

Day: November 11, 2020

Email or Certificate Not Received

Certificates and/or emails are not being received   Due to the growing problem of unsolicited and unwanted commercial emails, many webmail services and email applications (i.e. Outlook 2003/2007, Mozilla Thunderbird, etc.) have taken measures to automatically filter emails.  Since our certificates are attached to an email this is typically the trigger that flags emails as spam […]

Adding Another Attorney Code To An Attorney Account

Multiple Codes An attorney can have multiple codes in their existing account for the purposes of specifying different payment methods.  How To Add Counselors may handle the request a couple of ways: If the attorney is on the phone and requesting assistance immediately, ping a TL in slack and a new code will be added. […]

Accessing An Attorney Account

Finding An Attorney Account Use the “Find Atty” search bar on the Cricket landing page   Attorney accounts can be found by searching: A portion of the attorney’s name Firm name Attorney code  Updating/changing account information  Before changing any information verify at least 2 of the following information.  Attorney’s email Mailing address Office phone number […]