Tech & Ops Learning Center

Represent Cricket Debt as the best-in-service provider of credit counseling in the industry. Understand what we do and why we do it, and deliver timely, accurate, and professional service, with a smile, to every client, at each and every contact.

SSF OD Registration Process

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Steps for SSF On-Demand Registration

 

  • Ask the client their name and search for an existing account. 
  • Ask probing questions to ensure you are signing them up for the correct course.
  • Once it’s determined the client needs the Debtor Education course and has a bankruptcy case number, advise the client the counseling is offered over the phone or online.
    • Ask if they have internet access. If they do, upsell web counseling. 
  • Verify the client has listened to SSF disclosures and has a case number.
    • If the client has not listened to SSF disclosures, transfer the client to SSF disclosures.
      • English – 6512
      • Spanish – 6513
  • If an existing account is found, access the account and proceed with sign-up through that account by clicking on the Register for SSF On Demand link.
  • If the client does not have an existing account, click on the New On-Demand client link and select the Solid Start Financial course.

 

 

  • Ask the client if they would like to pre-qualify for a waiver.

 

  • Complete all registration information.
    • Verbally confirm all account information is accurate.

 

 

  • Course registration is complete once you click on Complete New Client Sign-up.
  • Provide the client with the SSF OD phone number and  PIN number.
    • Detailed instruction for the OD Phone Counseling process is provided to the client on the recording.
Quick Links
Bria Queues


6500 – Attorney
6501 – CD Telephone
6502 – CD Counseling
6503 – CD Customer Service
6504 – CD Spanish
6505 – SSF Customer Service
6506 – SSF Spanish
6507 – SSF Attorney
6508 – CD Disclosures
6509 – CD Spanish Disclosures
6510 – CD On Demand Recorded Counseling
6511 – SSF On Demand Recorded Counseling
6512 – SSF Disclosures
6513 – SSF Spanish Disclosures
6526 – OD Follow Up
6600 – Parking Lot

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