Tech & Ops Learning Center

Represent Cricket Debt as the best-in-service provider of credit counseling in the industry. Understand what we do and why we do it, and deliver timely, accurate, and professional service, with a smile, to every client, at each and every contact.

Phonetic Name Spelling

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Why Use Phonetics?

Calls can give rise to a lot of misunderstandings and miscommunication. This is mostly because of differences in pronunciations, usage of language, inaudibility, and poor connections.

Even if the client has a commonly spelled name like “John”, keep in mind that letters can be misheard even on commonly spelled names, which is why we use phonetics to begin with.

When To Use Phonetics

  • When spelling back the name before issuing a certificate.
  • Any time there may be a hearing or language barrier issue.
  • Use phonetics on the letters that can easily sound like other letters such as S/F, B/C/D/E/G/P/T/V/Z, etc..
    • You don’t have to use phonetics on every letter of a name.

 

Sample Phonetic Alphabet

A Alpha N November
B Bravo O Oscar
C Charlie P Papa
D Delta Q Quebec
E Echo R Romeo
F Foxtrot S Sierra
G Golf T Tango
H Hotel U Uniform
I India V Victor
J John W Whiskey
K Kilo X X-ray
L Lima Y Yankee
M Mike Z Zebra
Quick Links
Bria Queues


6500 – Attorney
6501 – CD Telephone
6502 – CD Counseling
6503 – CD Customer Service
6504 – CD Spanish
6505 – SSF Customer Service
6506 – SSF Spanish
6507 – SSF Attorney
6508 – CD Disclosures
6509 – CD Spanish Disclosures
6510 – CD On Demand Recorded Counseling
6511 – SSF On Demand Recorded Counseling
6512 – SSF Disclosures
6513 – SSF Spanish Disclosures
6526 – OD Follow Up
6600 – Parking Lot

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