Tech & Ops Learning Center

Represent Cricket Debt as the best-in-service provider of credit counseling in the industry. Understand what we do and why we do it, and deliver timely, accurate, and professional service, with a smile, to every client, at each and every contact.

Locked Certificates

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Attorney Pays on View (APV) 

 

When a client with an APV code finishes the counseling, the certificate is initially only sent to the attorney. 

  • The client’s account will display Attorney Pays on View under CD Billing.

  • Attorney’s can unlock the certificates 2 ways.
    • Opening the PDF from the  initial email they receive when a certificate is generated
    • Sign into their attorney account and clicking on the view/unlock link next to the client’s name.

Once a certificate has been unlocked, and if the client has included a personal email address, we will send a copy of their certificate to their email.  The client will also be able to download and/or print the certificates(s) from within their account once it’s unlocked.

When a counselor sees – Atty pays on view – Billed – this is the indication the attorney has unlocked the certificate(s). 

 

Quick Links
Bria Queues


6500 – Attorney
6501 – CD Telephone
6502 – CD Counseling
6503 – CD Customer Service
6504 – CD Spanish
6505 – SSF Customer Service
6506 – SSF Spanish
6507 – SSF Attorney
6508 – CD Disclosures
6509 – CD Spanish Disclosures
6510 – CD On Demand Recorded Counseling
6511 – SSF On Demand Recorded Counseling
6512 – SSF Disclosures
6513 – SSF Spanish Disclosures
6526 – OD Follow Up
6600 – Parking Lot

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