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Represent Cricket Debt as the best-in-service provider of credit counseling in the industry. Understand what we do and why we do it, and deliver timely, accurate, and professional service, with a smile, to every client, at each and every contact.

Escalating A Call To A Manager

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If a client wants to speak to a supervisor.

Do your best to handle the situation yourself and assure the client you are happy to assist.

  • If the call still warrants escalation or if the client is insistent, notify a manager by posting in Slack.
  • When posting, be sure to include name, u number (if possible), and a brief description of the situation
  • A manager will respond and will either authorize a transfer to the Parking Lot or advise you on how to handle the call.

 

Never blindly transfer anyone to the Parking Lot without first receiving authorization from a manager.

 

Quick Links
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6500 – Attorney
6501 – CD Telephone
6502 – CD Counseling
6503 – CD Customer Service
6504 – CD Spanish
6505 – SSF Customer Service
6506 – SSF Spanish
6507 – SSF Attorney
6508 – CD Disclosures
6509 – CD Spanish Disclosures
6510 – CD On Demand Recorded Counseling
6511 – SSF On Demand Recorded Counseling
6512 – SSF Disclosures
6513 – SSF Spanish Disclosures
6526 – OD Follow Up
6600 – Parking Lot

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