Escalating A Call To A Manager

If a client wants to speak to a supervisor.

Do your best to handle the situation yourself and assure the client you are happy to assist.

• If the call still warrants escalation or if the client is insistent, notify a manager by posting in Slack.
• When posting, be sure to include name, u number (if possible), and a brief description of the situation
• A manager will respond and will either authorize a transfer to the Parking Lot or advise you on how to handle the call.

Never blindly transfer anyone to the Parking Lot without first receiving authorization from a manager.