Tech & Ops Learning Center

Represent Cricket Debt as the best-in-service provider of credit counseling in the industry. Understand what we do and why we do it, and deliver timely, accurate, and professional service, with a smile, to every client, at each and every contact.

ACD Prompts That Clients Hear

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When clients call into our help desk, they are greeted and then given the following phone options.

Cricket Debt 

  • Press 1 if you are an attorney
  • Press 2 if you completed the course online or on the phone
  • Press 3 for phone course registration (transfers to CD disclosures)
  • Press 4 for mailing & web address
  • Press 5 for customer service
  • Press 9 for Spanish

Solid Start Financial

  • Press 1 if you are an attorney
  • Press 2 to speak to a Solid Start Financial counselor 
  • Press 3 for phone course registration (transfers to SSF disclosures)
  • Press 4 for mailing & web address
  • Press 5 for customer service
  • Press 9 for Spanish

Urgent Credit Counseling

  • Press 1 for Uco customer service
  • Press 4 for mailing & web address
  • Press 9 for Spanish

 

Cricket Debt OD

  • Press 9 for Spanish
Quick Links
Bria Queues


6500 – Attorney
6501 – CD Telephone
6502 – CD Counseling
6503 – CD Customer Service
6504 – CD Spanish
6505 – SSF Customer Service
6506 – SSF Spanish
6507 – SSF Attorney
6508 – CD Disclosures
6509 – CD Spanish Disclosures
6510 – CD On Demand Recorded Counseling
6511 – SSF On Demand Recorded Counseling
6512 – SSF Disclosures
6513 – SSF Spanish Disclosures
6526 – OD Follow Up
6600 – Parking Lot

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