ACD Prompts That Clients Hear

When clients call into our help desk, they are greeted and then given the following phone options.

Cricket Debt 

• Press 1 if you are an attorney
• Press 2 if you completed the course online or on the phone
• Press 3 for phone course registration (transfers to CD disclosures)
• Press 4 for mailing & web address
• Press 5 for customer service
• Press 9 for Spanish

Solid Start Financial

• Press 1 if you are an attorney
• Press 2 to speak to a Solid Start Financial counselor 
• Press 3 for phone course registration (transfers to SSF disclosures)
• Press 4 for mailing & web address
• Press 5 for customer service
• Press 9 for Spanish

Urgent Credit Counseling

• Press 1 for Uco customer service
• Press 4 for mailing & web address
• Press 9 for Spanish

 

Cricket Debt OD

• Press 9 for Spanish