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Represent Cricket Debt as the best-in-service provider of credit counseling in the industry. Understand what we do and why we do it, and deliver timely, accurate, and professional service, with a smile, to every client, at each and every contact.

Force Complete

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Force Complete Checklist

At least one spouse on the account must show Awaiting Counseling or Complete before the other spouse on the account can be force completed.

  • The counselor must receive verbal verification from the client that needs to be force completed that they completed the course in its entirety. 
  • Counselors do not need verbal confirmation from the client’s spouse.
  • Counselors do not need an OK from a Team Lead before force completing.
  • Note account “[Client Name] force completed”

 

NOTE: Do not force complete a spouse that has been added to an account.

 

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