Web Counseling Responses

MISCELLANEOUS B2 Responses for WC

15 Minutes Before Closing

When sending a normal reply (non-BA), add this message right below your CTA or other response:

I also want to alert you that web counselors are unavailable after 11:00 pm PST and any messages received after that time will be responded to during our hours of operation on the next business day.
Web Counseling Hours:
Monday – Friday 6am -11pm PST
Saturday- 12pm -11pm PST
Sunday 12pm -11pm PST

When sending a BA response, add this message in the lower text box (B2):

Please keep in mind that web counselors are unavailable after 11:00 pm PST and any questions or requests for certificates received after that time will be responded to during our hours of operation on the next business day.
Web Counseling Hours:
Monday – Friday 6am -11pm PST
Saturday- 12pm -11pm PST
Sunday 12pm -11pm PST”

 

The client mentioned suicide in their notes

Add the following in your first response or B2 if sending BA:

Your notes also mentioned that you have considered suicide and I want to provide a resource for you to get any help you may need. Please try to stay positive and know that you are not alone.
Toll Free/24 hours a day/7days a week
By phone: 1-800-273-TALK (1-800-273-8255)
Online: www.suicidepreventionlifeline.org

 

Messages crossed paths

It appears our messages crossed paths, please reply to the previous message.

 

The client has assets (i.e, savings, checking) that could be used and would change our recommendation to debt repayment

Recommend debt repayment and in B2 write:  You indicated that you have money in your checking/savings account. You can use that to pay down your debt balance.

 

The client is overspending and cutting back would change the recommendation to repayment

Recommend debt repayment and in B2 write: If you reduce your areas of overspending, you can use that money to pay down your debt balance.