How To

Converting an SSF account from OD to Web Advise the client once the account is

Callbacks (CB) and Web Callbacks (WCB) Bria calls with a CB or WCB suffix are

Steps to update Attorney Billing information   Access the attorney’s account Verify 2 items of information

Continue to take calls:  Unless otherwise instructed, continue to take calls normally during an outage. 

Finding An Attorney Account Use the “Find Atty” search bar on the Cricket landing page

Credit/Debit Cards Double-check the account number, expiration date, and security code Confirm billing address for

Always note the account so the next counselor knows what steps have already taken place. 

Steps for SSF On-Demand Registration   Ask the client their name and search for an

Dropped Call  No calls in Queue Go unavailable and call the client back. If the

The client wants to mail in a money order Advise the client of the cost

If a client wants to speak to a supervisor. Do your best to handle the

Overview Sometimes when a client is registering for Cricket Debt, Urgent Co, or Solid Start,