
CD/UC/SSF Waiver Pre-Approval List
Waiver Pre-Approval List If a waiver request email is approved, the client is added to
Represent Cricket Debt as the best-in-service provider of credit counseling in the industry. Understand what we do and why we do it, and deliver timely, accurate, and professional service, with a smile, to every client, at each and every contact.

Waiver Pre-Approval List If a waiver request email is approved, the client is added to



Effective April 1, 2025: We can no longer force complete web clients who state they



Resetting a client account when they need a new certificate. When a certificate has expired





Need to add a spouse – CIN If a CIN client with a single account
6500 – Attorney
6501 – CD Telephone
6502 – CD Counseling
6503 – CD Customer Service
6504 – CD Spanish
6505 – SSF Customer Service
6506 – SSF Spanish
6507 – SSF Attorney
6508 – CD Disclosures
6509 – CD Spanish Disclosures
6510 – CD On Demand Recorded Counseling
6511 – SSF On Demand Recorded Counseling
6512 – SSF Disclosures
6513 – SSF Spanish Disclosures
6526 – OD Follow Up
6600 – Parking Lot
Useful Phone Numbers
(ok to distribute)
Cricket Debt – (866) 719-0400
Solid Start – (866) 467-4147
Urgent (Atty CS Only) – (866) 233-1940
Fax – (866) 470-6522
CIN CS – (866) 218-1003
Telecheck – (800) 710-9898
Public Email Addresses
Client Contact
contact@cricketdebt.com
contact@solidstartfinancial.com
contact@urgentco.com
Apply For Waiver
waiver@cricketdebt.com
waiver@solidstartfinancial.com
waiver@urgentco.com
Apply For Jobs At Cricket Debt
jobs@cricketdebt.com
Portland Office
Office Address:
219 SW Harvey Milk Street, Suite 200
Portland, OR 97204
Phone – (503) 353-0700
Internal Only
(do not distribute)
CD/UC OD Recording – (866) 890-9655
SSF OD Recording – (866) 724-1314
Action Items