Tech & Ops Learning Center

Represent Cricket Debt as the best-in-service provider of credit counseling in the industry. Understand what we do and why we do it, and deliver timely, accurate, and professional service, with a smile, to every client, at each and every contact.

Phone Counseling (not OD)

Table of Contents
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Account Verification 

For account security, please verify the last 4 digits of your SSN & your zip code.

Expectation

Just so you know what to expect, I will review the information you entered, provide my recommendations and then complete your counseling.  Give me a moment while I review your budget.

Budget 

Based on the information in the budget you provided, here is your cash flow summary:

Your net monthly income: $XXX

Your monthly payment obligations*: $XXX

Falling behind: $XXX

OR

Your available cash: $XXX

Recommend a plan

  • If there is no money left to pay back debt

Based on the numbers you provided I can see you don’t have the means to pay back the debt. Bankruptcy appears to be your best option.

  • If it appears there is enough to pay back debt, tell the client: 

Based on the budget you provided, it appears you have enough available money each month to pay down your debts in a reasonable time frame. Keep in mind that if you are only making minimum payments on your debt, you may still fall further behind each month due to interest.

I understand there may be other circumstances that you’ve discussed with your attorney that have you leaning toward bankruptcy.

Issuing Certificate(s) 

If you don’t have any questions, I will go ahead and issue your certificate, first let me confirm the spelling of your name.

Certificate Delivery

  • Cricket /Uco (non-CIN) Clients:
    • Your certificate will be sent to [list email address(es) or fax number(s)] and it should arrive within 15 minutes. Your certificate is valid for 180 days and so is access to your account.
  • CIN Clients:
    • “Your certificate is valid for 180 days and will be available to you and your attorney through your account at My Horizon Today within the next 15 minutes.
Quick Links
Bria Queues


6500 – Attorney
6501 – CD Telephone
6502 – CD Counseling
6503 – CD Customer Service
6504 – CD Spanish
6505 – SSF Customer Service
6506 – SSF Spanish
6507 – SSF Attorney
6508 – CD Disclosures
6509 – CD Spanish Disclosures
6510 – CD On Demand Recorded Counseling
6511 – SSF On Demand Recorded Counseling
6512 – SSF Disclosures
6513 – SSF Spanish Disclosures
6526 – OD Follow Up
6600 – Parking Lot

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