Miscellaneous Credit/Bank Card Information

Credit Card Handling

Credit Card information should never be written down, emailed, or sent through Slack. 

• Enter the credit card numbers straight into an account according to our normal payment process through a client’s account.
• Our merchant agreement states that we will not store any client’s credit card information in any other format. 

Suspicious Activity Reported

Sometimes an individual will call stating their credit card was compromised.  In order to verify, send an action with the following information:

• Credit card holder’s full name
• Phone number
• Only the last four digits of the Credit Card
• Transaction date

Refunds

All requests are refunded electronically to the credit card the client used to pay for the course. 

• There is never a need to include any credit card information for a refund request.
  
• Credit card refunds are credited in 3-5 business days.
• If the refund is processed the same day as the transaction, it is often voided and doesn’t appear on the client’s statement as a debit or a credit.