Tech & Ops Learning Center

Represent Cricket Debt as the best-in-service provider of credit counseling in the industry. Understand what we do and why we do it, and deliver timely, accurate, and professional service, with a smile, to every client, at each and every contact.

Handling Calls During A Website Outage

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Continue to take calls: 

  • Unless otherwise instructed, continue to take calls normally during an outage. 
  • If the client needs assistance with something that is unavailable due to the outage, please apologize to the caller and explain that we are experiencing technical difficulties that are in the process of being fixed. It is not necessary to provide any details of the outage. 
  • Suggest that the client call back in an hour when the system should be functioning properly.

 

During an outage, please keep an eye on Slack for any special instructions or information from management.

 

 

Quick Links
Bria Queues


6500 – Attorney
6501 – CD Telephone
6502 – CD Counseling
6503 – CD Customer Service
6504 – CD Spanish
6505 – SSF Customer Service
6506 – SSF Spanish
6507 – SSF Attorney
6508 – CD Disclosures
6509 – CD Spanish Disclosures
6510 – CD On Demand Recorded Counseling
6511 – SSF On Demand Recorded Counseling
6512 – SSF Disclosures
6513 – SSF Spanish Disclosures
6526 – OD Follow Up
6600 – Parking Lot

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