Tech & Ops Learning Center

Represent Cricket Debt as the best-in-service provider of credit counseling in the industry. Understand what we do and why we do it, and deliver timely, accurate, and professional service, with a smile, to every client, at each and every contact.

Assisting Hearing-Impaired Clients

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Deaf and Hearing-Impaired Clients

We will always attempt to assist our deaf and hearing-impaired clients when they call in using either a TDD/TTY device, TRS, or when assisted by an interpreter.

      • TDD – Telecommunications Device for the Deaf / TTY – Teletypewriter
        • a communications device equipped with a keyboard for typing messages and a screen for reading messages.
      • TRS – Telecommunications Relay Service
        • a telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls.

 

How to Handle the Call

  • The Relay interpreter will introduce themselves and let you know who they are calling for.
  • The interpreter will proceed to talk on behalf of the client in the client’s own words.
  • Counselors will respond as if talking directly to the client.
  • Always alert a manager that you are on a relay call as these calls go long.

 

These calls will take longer as the hearing impaired-person needs time to read your response before answering so please adjust your rate of speech accordingly.

 

Quick Links
Bria Queues


6500 – Attorney
6501 – CD Telephone
6502 – CD Counseling
6503 – CD Customer Service
6504 – CD Spanish
6505 – SSF Customer Service
6506 – SSF Spanish
6507 – SSF Attorney
6508 – CD Disclosures
6509 – CD Spanish Disclosures
6510 – CD On Demand Recorded Counseling
6511 – SSF On Demand Recorded Counseling
6512 – SSF Disclosures
6513 – SSF Spanish Disclosures
6526 – OD Follow Up
6600 – Parking Lot

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