Tech & Ops Learning Center

Represent Cricket Debt as the best-in-service provider of credit counseling in the industry. Understand what we do and why we do it, and deliver timely, accurate, and professional service, with a smile, to every client, at each and every contact.

Financials Entered Over Six Months Ago

Table of Contents
image_print

This applies to WC & Phones

ISSUE

Prior to 5/19/21, clients whose financials showed an entry over six months ago where forced to have their counseling reset and retake the session and enter new financials.

Since we began enforcing the account reset for client’s with financials entered over six months ago for WC, we have been met with consistent feedback from clients that the financials showing in the budget have been updated since the initial entry and are now current.

In light of that info, and the fact that clients must certify that their budget information is accurate before proceeding to the one-on-one counseling session, we have decided to roll-back the policy of forcing a reset for those accounts.

COUNSELOR ACTION

Both phone and WC counselors may can proceed with the one-on-one session for any client that has completed counseling regardless of the date showing for the entry of their financials.

**Please note that if the client has already started a WC interaction with us and their last message was over six(6) months ago, the account will still have to be reset.**

 

Quick Links
Bria Queues


6500 – Attorney
6501 – CD Telephone
6502 – CD Counseling
6503 – CD Customer Service
6504 – CD Spanish
6505 – SSF Customer Service
6506 – SSF Spanish
6507 – SSF Attorney
6508 – CD Disclosures
6509 – CD Spanish Disclosures
6510 – CD On Demand Recorded Counseling
6511 – SSF On Demand Recorded Counseling
6512 – SSF Disclosures
6513 – SSF Spanish Disclosures
6526 – OD Follow Up
6600 – Parking Lot

All Crickepedia