Tech & Ops Learning Center

Represent Cricket Debt as the best-in-service provider of credit counseling in the industry. Understand what we do and why we do it, and deliver timely, accurate, and professional service, with a smile, to every client, at each and every contact.

Power of Attorney

Table of Contents
image_print

Overview

  • Power of Attorney allows a client to designate a person to go through the counseling on their behalf. 
  • Either the client or the person with POA for the client may go through the counseling. 
  • You are able to provide one-on-one counseling for either the client or the person who has POA for the client as long as the one you are working with is the person who has actually completed the web or OD counseling.

What To Do

If a caller states they have Power of Attorney for a person filing for bankruptcy and needs to get counseling on their behalf, we can honor the POA under the following circumstances:

  • The client must send us the entire set of POA docs including the notarized signature page via email to the appropriate contact inbox:
  • The POA must be reviewed by a manager before the account is created. (some may create a web account prior to calling us and we can make an exception)
  • The POA docs must be notarized with a clearly visible stamp/seal.
  • Counselors should post in Slack the name of the person with POA and that POA docs are being sent. (i.e. Jane Smith POA for John Smith – docs being emailed)
  • Once a manager has reviewed and approved the POA docs, they will confirm in Slack and note the client account.
  • The account needs to be set up in the name of the person who needs counseling and their info needs to be used for security questions, not the person who has POA.

 

Counseling 

  • Counseling should not take place unless there is a note on the account that the POA docs were received.
  • The information you provide in the counseling session (budget, tips, etc.) is for the client, not the person designated as POA.

Certificate

  • Issued in the name of the person filing bankruptcy
Quick Links
Bria Queues


6500 – Attorney
6501 – CD Telephone
6502 – CD Counseling
6503 – CD Customer Service
6504 – CD Spanish
6505 – SSF Customer Service
6506 – SSF Spanish
6507 – SSF Attorney
6508 – CD Disclosures
6509 – CD Spanish Disclosures
6510 – CD On Demand Recorded Counseling
6511 – SSF On Demand Recorded Counseling
6512 – SSF Disclosures
6513 – SSF Spanish Disclosures
6526 – OD Follow Up
6600 – Parking Lot

All Crickepedia