Credit/Debit Cards
- Double-check the account number, expiration date, and security code
- Confirm billing address for the card is the same address listed in their account
- After any corrections, try processing payment again
- If the payment is still not being accepted, recommend that the client call the number on the back of the card to confirm that funds are available.
- They should also confirm the bank has the correct address/zip code on file.
Pre-Paid Cards (Must have Visa/MasterCard/American Express logo)
- The card may not be properly activated.
- Some cards require a phone call to the number on the back.
- Some card providers require the client to have it activated for ONLINE use to be able to use on the web.
- Some cards take longer to activate and are not immediate.
- The client can try again later.
- Not enough funds on the card.
- The client may need to add funds to cover the course fee.
- Make sure the same zip code that the client used for activation is the zip code used in the billing address.
Electronic Check
- Ensure the billing address is correct and the name is the same name as it appears on their check
- Try using a different/higher check number
- After any corrections, try processing the payment again
- If the check is still declined refer the client to Telecheck
- Number for Telecheck (1-800-710-9898 or 1-800-964-9490)
- Telecheck may decline a check if the account is new or there is no or little history available for this client
- If the check is still declined select another form of payment
Additional Telecheck Info
- If Telecheck declined a check there is nothing on our end we can do to change it.
- Telecheck does not disclose why they have declined the check, they will only give this information to the account holder.
- Once the check has been approved, the course fee is paid in full and will display being paid on our end.
- If a client sees a returned check transaction or NSF fees on their account, refer the client to contact Telecheck directly.