Represent Cricket Debt as the best-in-service provider of credit counseling in the industry. Understand what we do and why we do it, and deliver timely, accurate, and professional service, with a smile, to every client, at each and every contact.
Updated Jan 2020
The following chart gives a rough visual idea of when vacation time off milestones are reached for U.S. based counselors.
Keep in mind this graphic assumes that you start the year with zero hours and that you don’t change accrual rates during the year. Those things, among others, would change the timeline.
The timeline for vacation accrual rates is also available in the Employee Handbook
6500 – Attorney
6501 – CD Telephone
6502 – CD Counseling
6503 – CD Customer Service
6504 – CD Spanish
6505 – SSF Customer Service
6506 – SSF Spanish
6507 – SSF Attorney
6508 – CD Disclosures
6509 – CD Spanish Disclosures
6510 – CD On Demand Recorded Counseling
6511 – SSF On Demand Recorded Counseling
6512 – SSF Disclosures
6513 – SSF Spanish Disclosures
6526 – OD Follow Up
6600 – Parking Lot
Useful Phone Numbers
(ok to distribute)
Cricket Debt – (866) 719-0400
Solid Start – (866) 467-4147
Urgent (Atty CS Only) – (866) 233-1940
Fax – (866) 470-6522
CIN CS – (866) 218-1003
Telecheck – (800) 710-9898
Public Email Addresses
Client Contact
contact@cricketdebt.com
contact@solidstartfinancial.com
contact@urgentco.com
Apply For Waiver
waiver@cricketdebt.com
waiver@solidstartfinancial.com
waiver@urgentco.com
Apply For Jobs At Cricket Debt
jobs@cricketdebt.com
Portland Office
Office Address:
219 SW Harvey Milk Street, Suite 200
Portland, OR 97204
Phone – (503) 353-0700
Internal Only
(do not distribute)
CD/UC OD Recording – (866) 890-9655
SSF OD Recording – (866) 724-1314
Action Items
