Tech & Ops Learning Center

Represent Cricket Debt as the best-in-service provider of credit counseling in the industry. Understand what we do and why we do it, and deliver timely, accurate, and professional service, with a smile, to every client, at each and every contact.

Automatic Call Distribution Flow

PDF Of Call Flow Routing   Abbreviations In The Document: kp = key press (on the client’s phone) trnsf = transfer bh – bishop’s house (portland headquarters)