Tech & Ops Learning Center

Represent Cricket Debt as the best-in-service provider of credit counseling in the industry. Understand what we do and why we do it, and deliver timely, accurate, and professional service, with a smile, to every client, at each and every contact.

Day: March 26, 2021

Guide – Counseling Poverty Level Clients

COUNSELING GUIDELINES FOR CLIENTS AT OR BELOW THE POVERTY LEVEL What is different about counseling clients below the poverty line? After you have done your budget analysis and if you still aren’t sure which recommendation to give, it is generally safe to recommend bankruptcy to those clients that fall below the income poverty line. Why […]

Counseling Guidelines

NOTE: THERE ARE NO CHANGES TO THE CURRENT ON DEMAND (OD) PROCESS AT THIS TIME. Overview The budget provided by the client has been validated multiple times and in most cases, there is no need to push back for additional or clarifying information before making your decision.   Tips for common scenarios: Odd Entries Creditor […]