Quality Assurance Information Sheet
What is Quality Assurance (QA)? QA is the process we use to determine if your client interactions meet Cricket Debt/Urgent Counseling/Solid Start Financial and EOUST requirements. How does QA work? A manager will listen to a call or read through a WC interaction to see if the company and EOUST requirements are met. The interaction […]
Bi-Annual Performance Review Process
Overview Twice per year, the management team reviews and evaluates each counselor’s performance for the previous six months. After we have completed the evaluations, we grade each person in the company and share your individual results with you privately. The evaluation criteria is relevant to the work that you do and a useful tool to […]