Tech & Ops Learning Center

Represent Cricket Debt as the best-in-service provider of credit counseling in the industry. Understand what we do and why we do it, and deliver timely, accurate, and professional service, with a smile, to every client, at each and every contact.

Day: February 5, 2021

Callbacks and Web callbacks

Callbacks (CB) and Web Callbacks (WCB) Bria calls with a CB or WCB suffix are the client’s request for a call back. CB – the client dialed our 866 number and opted not to wait on hold and instead pressed the option for a counselor callback. WCB – the client finished the web course and […]

CIN Web & OD Client Process

** Updated: 11/10/17  ** How does the CIN web client process work (from the client’s perspective)? The client logs into MHT The client is prompted to change their MHT password (which is NOT passed over to us), They click the link/button to begin their web counseling They are shown disclosures for either CD or UC […]