Inactive On-Demand (OD) PINs
PIN Not Working If a client provides you with an OD PIN that is not associated with an account they likely have a new account set up for them or will need to have a new account set up and must retake the course. There is no need to check the OD system to hear […]
Pro Bono Clients
Pro Bono Waivers Definition Pro Bono means that the attorney is representing the client free of charge. Process When an attorney or staff member of an attorney’s office calls in to advise that they have a pro bono client, the attorney must email either: probono@cricketdebt.com, probono@solidstartfinancial.com, or probono@urgentco.com and include the following information. client’s name […]
Power of Attorney
Overview Power of Attorney allows a client to designate a person to go through the counseling on their behalf. Either the client or the person with POA for the client may go through the counseling. You are able to provide one-on-one counseling for either the client or the person who has POA for the client […]
ACD Prompts That Clients Hear
When clients call into our help desk, they are greeted and then given the following phone options. Cricket Debt Press 1 if you are an attorney Press 2 if you completed the course online or on the phone Press 3 for phone course registration (transfers to CD disclosures) Press 4 for mailing & web address […]
Retrieving A Username and Password
Retrieving Username and Password Online Clients must click on the link that says “I don’t remember my username or password” just below the red Sign In button. The system will ask for the client’s email. The email address they enter must match the email address listed in their account. Once a client has […]
Updating An Attorney Credit Card
Steps to update Attorney Billing information Access the attorney’s account Verify 2 items of information (fax, address, email, or phone number are acceptable) Click “Update Credit Card” in the Billing Information section Enter the new credit card information Click “Save Credit Card Information” at the bottom of the page Once updated, […]