Handling Calls During A Website Outage
Continue to take calls: Unless otherwise instructed, continue to take calls normally during an outage. If the client needs assistance with something that is unavailable due to the outage, please apologize to the caller and explain that we are experiencing technical difficulties that are in the process of being fixed. It is not necessary to […]
eFiling Information
Important Notes: eFiling may be unsuccessful for various reasons, among them, a wrong case number, misspelled name, or wrong jurisdiction. Certificate corrections** – Once the correction is made the certificate will automatically re-enter the queue for eFiling. When the code used is an Attorney Pays on View code, the certificate is not queued to be eFiled […]
Employee Change of Address
Notify Management Send an email to om@cricketdebt.com with the notice of address change, and include the following information: Name New Address (including city, state, and zip code) New Contact Phone Number (if applicable) Indicate if this is a new mailing address, physical address, or both. Clarify if the new phone number is to be used […]