Represent Cricket Debt as the best-in-service provider of credit counseling in the industry. Understand what we do and why we do it, and deliver timely, accurate, and professional service, with a smile, to every client, at each and every contact.
Customer Complaint Process Any and all complaints received by a counselor must immediately be escalated to management (OM). If there isn’t any manager available, send an action email with detailed information about the complaint and the client’s contact information. If it is an urgent matter, text OM directly. If the complaint involves a […]
Useful Phone Numbers
(ok to distribute)
Cricket Debt – (866) 719-0400
Solid Start – (866) 467-4147
Urgent (Atty CS Only) – (866) 233-1940
Fax – (866) 470-6522
CIN CS – (866) 218-1003
Telecheck – (800) 710-9898
Public Email Addresses
Client Contact
contact@cricketdebt.com
contact@solidstartfinancial.com
contact@urgentco.com
Apply For Waiver
waiver@cricketdebt.com
waiver@solidstartfinancial.com
waiver@urgentco.com
Apply For Jobs At Cricket Debt
jobs@cricketdebt.com
Portland Office
Office Address:
219 SW Harvey Milk Street, Suite 200
Portland, OR 97204
Phone – (503) 353-0700
Internal Only
(do not distribute)
CD/UC OD Recording – (866) 890-9655
SSF OD Recording – (866) 724-1314
Action Items