SSF Course & Certificate Information
Completing the SSF Session Solid Start Counseling takes a minimum of two hours to complete, whether it is completed online or over the phone. It is a requirement of the EOUST that all debtor education courses, not just SSF, are a minimum of two hours long. Online clients must: Read through all 14 modules. Meet […]
SSF Refunds
No SSF Certificate issued: Refund allowed Submit an action email requesting a refund A refund will be processed and the account deactivated Advise the client they will receive their refund via the same payment method Credit/Debit Card payment: 3-5 business days Online Check payment: 5-7 business days Money Order/Cashier’s Check: 7-10 business days SSF Certificate […]
SSF OD Registration Process
Steps for SSF On-Demand Registration Ask the client their name and search for an existing account. Ask probing questions to ensure you are signing them up for the correct course. Once it’s determined the client needs the Debtor Education course and has a bankruptcy case number, advise the client the counseling is offered over […]