Web Counseling Responses
MISCELLANEOUS B2 Responses for WC 15 Minutes Before Closing When sending a normal reply (non-BA), add this message right below your CTA or other response: I also want to alert you that web counselors are unavailable after 11:00 pm PST and any messages received after that time will be responded to during our hours of […]
Requesting A Work Schedule Change
Schedule Changes Every effort is made to accommodate an employee’s time-off request as well as the schedule they would prefer to work. However, the needs of the company will need to come first in determining if requests can be accommodated. How To Request A Permanent Change Requests to make permanent changes to the hours […]
Releasing Information To A Third Party
Releasing Client/Employee Information We sometimes get calls from different branches of the government (i.e. FBI, Trustee’s Office, etc.) or employment offices asking for information about an account, client, or employee. Do not provide any information about a client’s account or an employee/ex-employee. Let the caller know that you will need to escalate their request and […]
Receiving Feedback
Feedback Feedback comes in two varieties: motivational and corrective. Motivational feedback inspires and compliments. Corrective feedback assists and improves. Learning how best to receive both types of feedback is important for continual improvement and advancement in your business career. Motivational Feedback Rewards good performance Encourages that behavior to continue When receiving positive feedback, it […]