Available Products for CD, UC, & SSF
Who gets what…
Call Drops During Counseling
Dropped Call No calls in Queue Go unavailable and call the client back. If the client is reached, finish the counseling and issue the certificate. If the call back goes to voicemail, leave a general message advising the client to call us back. Note the account stating you had tried calling back. Calls in […]
Privacy Policy
Client Information Cricket Debt Counseling and Solid Start Financial keep all personal information confidential; we do not give or sell any information to anyone. Web clients can be directed back to our privacy policy link found at the bottom of our home page. On-Demand clients may always listen to the disclosure message again, at any […]
Miscellaneous Credit/Bank Card Information
Credit Card Handling Credit Card information should never be written down, emailed, or sent through Slack. Enter the credit card numbers straight into an account according to our normal payment process through a client’s account. Our merchant agreement states that we will not store any client’s credit card information in any other format. Suspicious Activity […]
Sending Certificates Directly To Court
Certificate Delivery EOUST guidelines do not allow us to send certificates directly to the court. It is the responsibility of the client and/or their attorney to ensure the certificate(s) are properly filed with the courts. If a client is persistent, remain empathetic but suggest alternatives for certificate delivery: Email or fax directly to the client […]