Tech & Ops Learning Center

Represent Cricket Debt as the best-in-service provider of credit counseling in the industry. Understand what we do and why we do it, and deliver timely, accurate, and professional service, with a smile, to every client, at each and every contact.

Day: October 25, 2020

Security Questions Requirement

ALWAYS ask for the answer to two (2) verification questions when accessing a client account   If both answers match: Proceed  If one answer matches: Proceed with caution – try to lead the client to the correct answer (“is that the zip for Peoria?”, “is that the *last* 4 of your social?”, etc.) If no […]