Tech & Ops Learning Center

Represent Cricket Debt as the best-in-service provider of credit counseling in the industry. Understand what we do and why we do it, and deliver timely, accurate, and professional service, with a smile, to every client, at each and every contact.

Certificate Numbers

Five Digit Code   Each counseling agency has its own unique code.  The first five digits indicate the agency.  For Example – 00134-LAW-CC-028413550 00134 is Cricket Debt. 12433 is Solid Start Financial. 15557 is Urgent Counseling. Filing District For Example – 00134-LAW-CC-028413550 The first 2 letters represent the state the client is filing.  For those states […]

Adding Spouses & Updating Names On An Account

Need to add a spouse – CIN If a CIN client with a single account asks to have his/her spouse added, please refer them to MHT at 866-218-1003 ext. 1 to have the spouse added. “Please contact My Horizon Today at 866-218-1003 ext. 1 to have your spouse added to your account. Once added, your […]

Calling In Sick or Late

Process If an employee is unable to work or will be late for their scheduled shift, the employee must contact the management team as soon as possible using the following procedure: Send email to om@cricketdebt.com  to ensure all managers are informed. The email/text should include the reason you are unable to work/will be late and […]