Attorney Pays Billing Process
Billing Process The billing for CD, SSF, and UCo is run every Saturday and charges the credit card put on file by the attorney. AP – All clients who received their certificate are billed to the attorney on the following Saturday. APV – All certs that were unlocked by the attorney are billed on the […]
Attorney Code – Payment Options
Clients are always given the option to apply for a fee waiver during registration even if they have an attorney pays code. Client Pays The client provides the attorney code during registration. The client is required to pay for the course. When the client’s certificate is issued, the attorney receives a copy of the certificate […]
Assisting Suicidal Clients
If you believe the client is a high risk, please contact a Team Lead. The Team Lead can listen in on the call or review the WC with you and offer suggestions, and also contact police or medical help if necessary. USA National Suicide Hotlines Toll-Free / 24 hours/ 7 days a week 1-800-SUICIDE […]
Conference Rooms and PINs
Conference Room numbers and PINS Room 8000, the PIN is 2891 Room 8001, the PIN is 6513 To access a conference room using a Bria phone Dial 6550 Enter the conference room number followed by the pound Enter PIN number NOTE: The conference room numbers and PINs are loaded into your Bria contact list […]
Credit Scores
Factors that affect credit scores Timeliness of payments The number of open accounts High debts to assets ratio The length of credit history and other events like “charge-off” or bankruptcies Points can also be deducted each time one’s credit score/report is requested Credit Scores and what they mean 740+ Excellent credit score; should qualify […]
Archived Certificates
NOTE: We will only send certificates that are 2 years old or newer. Anything older than 2 years cannot be retrieved for the client/attorney. We are obligated to keep the certificate for 1 year but we keep it for 2 as a matter of practice. Steps to determine if an archived certificate is available […]
Multiple Accounts Found During Registration
Overview Sometimes when a client is registering for Cricket Debt, Urgent Co, or Solid Start, they may get a message that our system found an existing account that matches the sign-up information the client is entering. Resolution Sign In Clicking the ‘sign in’ button will take the client to the login page for an […]